- 1Your weekWhere the hours actually go
- 2How you run itThe shape of your operating day
- 3Ready to hand overWhat could safely leave your desk
Act 1 Your week
Before we start: how many hours a week do you reckon you personally put into running the business?
A guess is fine. We come back to this number at the end.
Act 1 Your week
What best describes what you run?
This shapes the next few questions so they actually fit you.
Act 1 Your week
In a normal week, roughly how many orders go out the door?
Act 1 Your week
Who checks that yesterday actually went out the way it was meant to?
Act 1 Your week
How long does that check take you on a normal morning?
Act 1 Your week
Messages come in, customers, leads, or clients. What happens to them?
Act 1 Your week
How far behind do they usually get?
Act 1 Your week
Ad spend. How often do you find yourself checking it?
Act 1 Your week
Stock levels. How often do you find yourself checking what is running low?
Act 1 Your week
In a normal week, roughly how many new leads or inquiries come in?
Act 1 Your week
Who follows up on a new lead, and how fast?
Act 1 Your week
Your pipeline. How often do you find yourself checking where leads or deals are sitting?
Act 1 Your week
In a normal week, roughly how many active client projects or deliverables are moving?
Act 1 Your week
Who checks that a deliverable is right before it goes out to a client?
Act 1 Your week
Team and workload. How often do you find yourself checking who has capacity for what?
Act 1 Your week
Social and content. Who makes the posts?
Act 1 Your week
Invoices, suppliers, reconciliation, the boring pile. When does that get done?
Act 2 How you run it
You open the laptop in the morning. What is the first thing you do?
Act 2 How you run it
When does the thinking work actually get done?
Not the reactive work. The work that needs a clear head.
Act 2 How you run it
You go away for a week with no laptop. What happens to the business?
Act 2 How you run it
When somebody else does a job for you, how often does it come back to you to redo?
Act 3 Ready to hand over
Is the way you run the day written down anywhere?
Act 3 Ready to hand over
If two different people did the same job on the same day, would it come out the same?
Act 3 Ready to hand over
Orders, leads, clients, suppliers, numbers. Where does all of that live?
Act 3 Ready to hand over
What have you handed over before and never taken back?
Act 1 what your week costs
On the week you just described, running the store takes about
0 hours a week
Two more minutes. No email needed for the next part either.
Act 2 how you operate
On those answers, you run the store like
Four questions on what could actually leave your desk.
Act 3 handover readiness
Your readiness to hand a job over scores
0 out of 10
The rest of the read is written up. Where should I send it?
- Where every one of those hours goes, job by job
- The full diagnosis for your operator type, and what gives way first
- Your readiness scored on three separate things, not one
- The single job to hand over first, and why that one
| The job | Hours a week |
|---|
What gives way first:
If you want the same read done on your actual store rather than on your answers, I do a free one and send it back inside 24 hours.
Get a free store reviewWhatever the audit says, it plugs into what you already run.
Nothing to migrate, no new dashboard to learn, and no asking your team to move somewhere else. It plugs into the tools already running your day and does the repeatable work inside them.
- Shopify
- Gmail
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- Google Sheets
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- Xero
- and whatever else you already run